Refund policy
Returns & Refunds Policy
At YAMĀNAH, we want every order to arrive exactly as expected. If you need to return an item, please read the information below carefully before sending anything back.
Requesting a Return
If you would like to request a return, please complete the returns form available on our website within 5 days of receiving your order.
All returns must be approved by us before they are posted back. Please do not send an item without receiving return authorisation first, as unauthorised returns may be refused.
You can also contact us at Yamanahlibaas@outlook.com if you need any help with the returns process.
Return Condition
Returned items must be in the same condition in which they were received.
We are unable to accept items that show signs of wear, use or alteration. This includes, but is not limited to:
- Marks or stains
- Perfume, deodorant or other noticeable odours
- Stretching
- Damage
- Alterations
- Any other signs that the item has been worn or used
All returned items are inspected once they arrive back with us. If an item does not meet our return requirements, we reserve the right to refuse the return and send the item back to the customer.
SALE ITEMS CANT BE EXCHANGED AND ARE NON REFUNDABLE
Worn or Used Items
For hygiene and quality reasons, items that have been worn, used or altered after delivery cannot be accepted as a standard return.
The item must be returned to us in substantially the same condition as it was supplied.
Minor Manufacturing Variations
Our garments are produced by hand and through normal manufacturing processes, which means very small variations can occasionally occur between individual pieces.
Examples may include:
- Loose or excess threads
- Slight differences in stitching
- Small variations in beadwork or embellishment
Where these minor variations do not affect the overall appearance, function or wearability of the garment, they would not normally be considered a fault.
We assess product quality in line with the standards expected under the Consumer Rights Act 2015, including whether the item would be considered of satisfactory quality by a reasonable person.
Refunds & Credit Notes
Once your return has been received, inspected and approved, you may receive a non-expiring YAMĀNAH credit note for the value of the eligible returned item.
If you request a refund back to your original payment method, a 10% restocking fee will be deducted from the refund amount, where applicable.
Any statutory rights that apply to your purchase remain unaffected.
Return Postage
Customers are responsible for the cost of returning their parcel to us unless otherwise agreed.
We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been fully processed.
Original delivery charges are not normally refundable.
YAMĀNAH cannot be held responsible for returned parcels that are lost before reaching us.
What to Put Inside Your Return
Please include:
- Your full name
- Your order number
This allows us to identify your parcel quickly.
Returns received without sufficient order information may take longer to process and, where we are unable to identify the order, may be refused.
How the Returns Process Works
- Complete the return request form on our website within 5 days of receiving your order.
- Wait for confirmation that your return has been authorised.
- Package the item securely and include your name and order number.
- Return the parcel using a tracked postal service.
- Once your return reaches us, we will inspect the item.
- If the return meets our requirements, we will process the applicable credit note or refund.
We reserve the right to refuse any return that does not comply with this policy, including items that show evidence of wear, use, damage or alteration.
Faulty Items
We take quality control seriously, but if you believe you have received a faulty item, please contact us as soon as possible.
We ask that visible faults are reported within 48 hours of delivery, where reasonably possible, together with clear photographs or videos showing the issue.
We will review the matter and discuss the most appropriate resolution with you.
This reporting request does not affect any statutory rights you may have in relation to faulty goods.
Product Information
Please read the full product description before completing your purchase.
Important information relating to the fabric, fit, colour, design, included pieces, sizing or any known product-specific details will be stated on the relevant product page wherever applicable.
Please bear in mind that colours can also appear slightly different depending on lighting, photography and screen settings.
Customer Responsibility
Customers are responsible for reviewing the relevant product information, sizing information and store policies before placing an order.
If you are uncertain about anything before purchasing, we encourage you to contact us so we can assist you.
Sizing Help
If you are unsure which size would be most suitable, please get in touch before placing your order.
You can contact us through:
Email: Yamanahlibaas@outlook.com
TikTok: @yamanah
Instagram: @yamanah.libaas
We are always happy to help with sizing and fit before you order.
Your Agreement
By placing an order with YAMĀNAH, you confirm that you have had the opportunity to read our product information and store policies.
Nothing within this policy is intended to remove or limit any rights you may have under applicable UK consumer law.
If you have any questions about a return or an order, please contact us at Yamanahlibaas@outlook.com